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Sofia, Tsar Boris III Boulevard 227

Refund policy

Return item

Replacement and return of goods are possible up to 7 days after receiving the order from the online store in case:

  • no traces of product operation. It must be returned in excellent condition!
  • All factory labels and brand symbols are preserved.
  • The item must be returned in its original packaging with gifts and other promotional materials present, if any.

** Product return fees are at the customer's expense.

Used goods cannot be returned.


Return Procedure

To register a return, carefully fill out the form you will find in the delivery box or contact us at 0888 070 155 for assistance.

Fill in the form for "Exercising the right to withdraw from the contract", indicating the date of purchase and the number of the bill of lading from the courier company.

The return package must contain - packaged product without traces of use (with reserved labels, factory labels, included gifts, recommendations and promotional materials).

The refund is made in the way the payment was made. In case of payment by bank transfer, please fill in your bank account details in the form. Amounts are paid within 14 working days from the date of receipt of the returned goods and after a full inspection of the item.

Send the shipment to the recipient at the address: ALMERA-80 Ltd., Sofia, 227 Tsar Boris III Blvd., ENIGMA leather clothing store. Phone 0888 070 155,

For international returns: Send the package with any express delivery company operating in your country.

Once you make a return, be sure to contact us and provide a tracking number / bill of lading number.


The deadlines for returning the goods can be up to 1-5 working days, depending on your location.

Once we receive the item in our studio and make sure that all return conditions are met, your request will be processed within 1-2 working days and will be included in the refund procedure *

No cash refunds for purchases made through the online store.

* Refunds are made minus the amount of the delivery, in case it is not paid in advance.

Replace Item

In case you want to exchange an item, please contact us by phone: 0888 070 155 or e-mail - office@enigmaleather.com to trigger a return and exchange procedure.