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Sofia, Tsar Boris III Boulevard 227

Legal notice


The term for exercising the right to withdraw from the contract is 14 (fourteen) days from the date of delivery of the goods by courier to the User at the administrative address specified by the User or a third party located at the address specified by the User. According to Art. 50, para. 1 of the CPA, the User has the right to withdraw from the distance contract without stating a reason, without paying compensation or penalty and without paying any costs for the withdrawal, except for:

1) the additional costs for delivery of the goods, when the consumer has explicitly chosen a method of delivery of the goods, other than the cheapest type of standard delivery offered by the Supplier and

2) the cost of returning the goods

For the exercise of the right to withdraw from the contract, the Provider provides users with a standard form in the form , attached to these General Terms and Conditions. When he wants to withdraw from the contract, the User informs the Provider by e-mail or mail by sending him a signed withdrawal form within 14 days under the previous paragraph. Together with the refusal, the User returns (sends) the Supplier and the received goods. Upon receipt of the withdrawal from the contract, the Provider should immediately confirm its receipt to the User.

Within 14 days from the date on which he was notified of the refusal and received the goods back from the User, the Supplier shall refund the amounts paid by the User for the purchase and delivery of the goods. The costs at the expense of the User are indicated above in paragraph two of this article. The return of the amounts to the User is done in the same order in which the User has paid for the item - ie. The User sends at his own expense the item to the Merchant by cash on delivery. The courier is obliged to report the amount paid to the User according to the terms of the courier company for deliveries (usually the next day).

The user has no right of refusal in cases where the garment is made to individual dimensions of the user.

The consumer loses his right of withdrawal in cases where the integrity of the label is violated (the label is torn) or when the label is torn or cut from the garment or when the garment is damaged - torn, dirty, burnt, etc. This means that the garment is not just tried on, but worn for some time for reasons of hygiene and health protection, it is not subject to return to the Supplier

In case the Supplier receives from the Client goods in violation of the previous para. 6 or goods that have been sent after the expiration of the term under para. 3 or goods, it is subject to return to the Customer. In these cases the Supplier returns the goods to the Client by courier at the expense of the Client within 14 days and accordingly does not refund the price paid. In these cases the Provider informs the Client by e-mail.